How it works
How it
works
Get your parcel
We’ll send you an OTP (one time pin) by SMS as soon as your parcel has been delivered to the chosen locker or counter.
For Bob Box counter pickups, provide your OTP to the cashier and receive your parcel once it’s been verified.
Locker and counter services
Click-and-collect
When you shop online with a Bob Box ecommerce partner (a merchant offering this feature), you can opt to have your parcel delivered to a Bob Box locker or counter during checkout. After your parcel is delivered, you have 48 hours to pick it up from your chosen location.
Locker-to-locker
COMING SOON!
Securely send or receive parcels between lockers with ease. Drop off your parcel at a designated locker, and it will be delivered to a locker near the recipient. After the parcel is delivered to the final locker, the recipient has 48 hours to pick it up.
FAQ
Receiving a parcel?
As soon as the driver places your parcel in the relevant Bob Box locker, you’ll receive a text message and email containing a unique 6-digit PIN to access the locker.
Instructions:
- Go to the designated locker
- Enter your 6-digit PIN on the keypad
- Retrieve your parcel
- Close the locker door
Green: PIN entered successfully
Red: PIN invalid, please try again
Flashing and beeping: Close the door until you hear a click
Purple: Oops! Something went wrong, please contact support (+27)12 940 1063
The availability of lockers is dependent on the location’s trading hours. You can find the location’s trading hours on our website or click here https://www.bobbox.co.za/locations/
Each locker has a unique name, such as “Adam”, and will be branded as Bob Box for easy identification. The email communication you receive will provide details about the location of each locker. Additionally, you can find each locker’s address on the Bob Box website at https://www.bobbox.co.za/locations/.
After receiving the notification that your parcel has reached a Bob Box locker, you have a 48-hour window to collect it. If you miss the deadline, the parcel will be recollected and returned to the sender. You may contact us if you need an extension on the time frame.
Tracking can be done through our dedicated tracking website found here: https://my.bobbox.co.za/track
You can send any parcel within the maximum dimensions of a Bob Box locker, weighing up to 22 kg and as long as it conforms to our packaging guidelines: https://www.bobbox.co.za/how-it-works/
Certainly. Bob Box lockers are located in monitored areas with multiple security systems, including video surveillance and anti-break locks.
You can call us on (+27) 12 940 1063 or email us at support@bobbox.co.za. We are available 24/7.
Sending a parcel? (Merchants)
We encourage you to set up dimensions and weight information on your online store. This ensures that the correct size locker is presented at checkout.
The cost is determined by the parcel size. Sending a smaller parcel incurs a smaller fee. Please note that all prices are inclusive of VAT.
Shipping rates for door to locker delivery
Local:
Small (up to 6kg): 56cm x 32cm x 12cm = R45.00
Medium (up to 12kg): 56cm x 32cm x 26cm = R50.00
Large (up to 22kg): 56cm x 32cm x 53cm = R55.00
Main centre:
Small (up to 6kg): 56cm x 32cm x 12cm = R60.00
Medium (up to 12kg): 56cm x 32cm x 26cm = R65.00
Large (up to 22kg): 56cm x 32cm x 53cm = R70.00
Regional:
Small (up to 6kg): 56cm x 32cm x 12cm = R70.00
Medium (up to 12kg): 56cm x 32cm x 26cm = R75.00
Large (up to 22kg): 56cm x 32cm x 53cm = R80.00
You can send any parcel within the maximum dimensions of a Bob Box locker, weighing up to 22 kg – and as long as it conforms to our packaging guidelines: https://www.bobbox.co.za/how-it-works/
Certainly. Bob Box lockers are located in monitored areas with multiple security systems, including video surveillance and anti-break locks.
You can call us on (+27) 12 940 1063 or email us at support@bobbox.co.za. We are available 24/7.
Packaging guidelines
- Materials: Use sturdy materials like cardboard, bubble wrap, and foam inserts.
- Wrapping: Wrap items individually in protective material.
- Cushioning: Fill empty spaces with packing materials to prevent movement.
- Fragile items: Add extra padding and centre fragile items within the box.
- Secure sealing: Ensure your flyer bag is securely sealed before handing it over to the driver and seal boxes well with quality packaging tape
- Clear addressing: Write recipient and return addresses clearly.
- Special instructions: Label boxes with special handling needs.
